FAQs

Questions

General FAQs

Can I come into your warehouse to view & buy your products?
Can I reserve an out of stock product?
Can you ship outside of the UK?
Do you have a catalogue?
Do you send any confirmation emails
How do I change or cancel my order?
I don't have a credit card, How else can I pay?
I have sent an email but not received a reply yet?
I still haven't received my order after a considerable amount of time. What should I do?
I wish to place an order for a large quantity of items, can I get a discount?
I won't be home when my order will be delivered. What can I do?
My order was delivered incorrectly, and/or is damaged. What can I do?
Some of your stools come in pairs, is the price shown for the pair?
What is a Pre-order product?
When will payment be taken from my account?

Answers

Can I come into your warehouse to view & buy your products?

Yes, we have a showroom located at Unit 5A,Babdown Airfield Industrial Estate, Babdown, Gloucestershire, GL8 8YL. You can have a look and feel for your perfect bar stool!

Can I reserve an out of stock product?

Most of our out-of-stock items have a Pre-Order facility, this means you place an order and pay for the item now and we will despatch it once it comes back into stock. You will receive the item within 3 days after it comes into stock and any items that are in stock which are placed in the same order will be despatched immediately.

Can you ship outside of the UK?

Unfortunately we can deliver to the U.K ONLY

Do you have a catalogue?

Unfortunately, due to the fact that we add new products to the site everyday, we do not produce a catalogue. All the products we sell are listed on the website and you can print off catalogue-style pages of them here. 

Do you send any confirmation emails

You will receive two emails, one immediately after you place your order and one when the goods are dispatched. You must give a valid email to receive these notifications.

How do I change or cancel my order?

Providing the order is not awaiting despatch or has been despatched already then it can be cancelled by calling us on 0117 330 2277. We cannot make any changes to orders that have already been placed but can add items to a new separate order which will be collated with the original order

I don't have a credit card, How else can I pay?

We also accept cheques (made payable to DF Sales Ltd). Before sending the payment please add all the items you want to order into your basket, select your delivery zone and note the total of the order, this has to match the total payment you send to us. Include a covering letter with your name, address, telephone number(s), email address and the items you wish to order. Send to our address and we shall process the order as soon as we receive it. Please note cheque orders take up to 7 days to clear and process. We can also accept Bank Transfers, please ring us 0117 330 2277)

I have sent an email but not received a reply yet?

We respond to emails during office open hours (Mon - Thurs 9am - 5pm & Fri 9am - 4pm) This also applies to telephone calls. We endeavour to answer all emails within 24 hours, if you have not received a reply within this time then please telephone 0117 330 2277 as its possible the person you have emailed is away.

I still haven't received my order after a considerable amount of time. What should I do?

Please contact us stating your name and order number. We will then investigate why your order has not reached you. In most cases we are able to rectify the situation and ensure your order reaches you within 48 hours.

I wish to place an order for a large quantity of items, can I get a discount?

For orders of a high quantity we can indeed offer a discount. Please email trade@simplybarstools.co.uk stating the products you want to order, the quantities of each and the location where you require the order to be delivered. We shall then reply with an accurate quote and lead time for delivery.

I won't be home when my order will be delivered. What can I do?

If there will be no one at home for delivery please leave a note on the front door advising the courier to leave the parcel with a neighbour or elsewhere around the property (porch or garden etc). 

My order was delivered incorrectly, and/or is damaged. What can I do?

Please contact us stating your name, order number and explaining the situation. Do not immediately send any items back to us, we must be notified of the situation so we can discuss with you the best course of action. We shall then reply explaining what you need to do and how we shall rectify the problem. If any problems occur we do endeavour to rectify them ASAP.

Some of your stools come in pairs, is the price shown for the pair?

All product prices shown are for 1 item inc vat and delivery.If the product only comes as a pair you must add 2 items into your basket.

What is a Pre-order product?

When we have a new shipment of bar stools on it's way we put some products on our site ready for preorder. On each preorder product you will see a date when they will arrive to us, we will then send the bar stool or table on a free next day delivery service.

When will payment be taken from my account?

Payment is taken as soon as the order has been placed. This applies for all orders, including pre-orders and special-order items from supplier's.