- When will I receive my bar stools?
- Are your bar stools height adjustable?
- Will your bar stools fit under my kitchen bench?
- Can I order just one bar stool?
- What leathers do your bar stools use?
- How stable are your bar stools?
- What is a Pre-Order? Can I still order a product that is out of stock?
- Do your prices include VAT and the cost of delivery?
- Do your bar stools come assembled?
- What is a "gas lift mechanism"?
- Can I come into your warehouse to view & buy your products?
- Can I reserve an out of stock product?
- Can you ship outside of the UK?
- Do you have a catalogue?
- Do you send any confirmation emails
- How do I change or cancel my order?
- I don't have a credit card, How else can I pay?
- I have sent an email but not received a reply yet?
- I still haven't received my order after a considerable amount of time. What should I do?
- I wish to place an order for a large quantity of items, can I get a discount?
- I won't be home when my order will be delivered. What can I do?
- My order was delivered incorrectly, and/or is damaged. What can I do?
- Some of your stools come in pairs, is the price shown for the pair?
- What is a Pre-order product?
- When will payment be taken from my account?
All bar stools ordered before 4pm will be delivered the next working day. We also offer next day delivery before 12pm for an additional £9.95. You can find out more about our delivery options here.
All of our bar stools are designed to fit under bench tops that are 90cm tall, the average height of a kitchen or bar bench top. Our adjustable height bar stools can be adjusted to fit under bench tops that are smaller than this. You can find each bar stool's largest and smallest heights under the 'Technical Specifications' section of each product page.
Yes, all of our bar stools can be ordered in quantities of one, unless stated otherwise. However we have a great range of pair offerings that represent great value and savings when you purchase two bar stools. Our range of bar stool pairs are a fantastic way to save money and design a beautiful kitchen or bar.
Our bar stools use both faux leather and real leather. You can find which type of leather a bar stool uses in the 'Technical Specifications' section of the products page on our website.
Our bar stools are designed and made from high quality, sturdy materials that are designed to be as stable as possible. For maximum stability it is best not to fully extend the bar stool. This keeps the centre of gravity low, giving the best balance and stability.
If an item is out of stock, you can 'Pre-Order' it and we will dispatch it when it comes back into stock. Generally we will dispatch the item within 3 days after it comes back into stock. Any items that are in stock which are placed in the same order will be dispatched immediately.
Yes, our prices include free next day delivery, when you order before 4pm, as well as VAT. You can view all of our delivery options here.
We offer a range of pre-assembled stools which are found in our Signature Range. Click Here to see those. The majority of our products are shipped un-assembled to protect them from damage when in transit. When your product arrives, follow the easy step by step instructions to assemble your bar stool. If you need any assistance, feel free to contact our customer service team.
A gas lift mechanism, found in some of our bar stools, allows you to easily adjust the height of the bar stool. To lower the bar stool simply sit on the stool and lift the handle up. To raise the bar stool, simply lift the handle up until it reaches your desired height.
Can I come into your warehouse to view & buy your products?
Yes, we have a showroom located at 5A-E, Babdown Airfield, Gloucestershire, GL8 8YL. Please call to make an appointment to visit so we can ensure someone is available to assist you. The opening hours of the showroom are 9am - 5pm.
Can you ship outside of the UK?
No, unfortunately we only deliver within the U.K. at the current time.
Do you have a catalogue?
Due to the fact that we add new products to our website daily, we do not produce a catalogue. All of our products that we sell are listed on our website, and if you wish you can print off catalogue-style pages. You can view our range of products here.
Do you send any confirmation emails
You will receive two emails, one immediately after you place your order and one when the goods are dispatched. You must give a valid email to receive these notifications. If it has been a while since your order has been placed and you still haven't received a confirmation email in your inbox then please check your spam/junk folders as it is possible they may have landed there instead. If you have checked and still haven't received a confirmation email after 24 hours then contact us.
How do I change or cancel my order?
Providing the order is not awaiting despatch or has been despatched already then it can be cancelled by calling us on 0117 330 2277. We cannot make any changes to orders that have already been placed but can add items to a new separate order which will be collated with the original order
I don't have a credit card, How else can I pay?
We also accept cheques (made payable to Austen Group Ltd). Before sending the payment please add all the items you want to order into your basket, select your delivery zone and note the total of the order, this has to match the total payment you send to us. Include a covering letter with your name, address, telephone number(s), email address and the items you wish to order. Send to our address and we shall process the order as soon as we receive it. Please note cheque orders take up to 7 days to clear and process. We can also accept Bank Transfers, please ring us 0117 330 2277)
I have sent an email but not received a reply yet?
We respond to emails during office open hours (Mon - Thurs 9am - 5pm & Fri 9am - 4pm) This also applies to telephone calls. We endeavour to answer all emails within 24 hours, if you have not received a reply within this time then please telephone 0117 330 2277 as its possible the person you have emailed is away.
I still haven't received my order after a considerable amount of time. What should I do?
Please contact us stating your name and order number. We will then investigate why your order has not reached you. In most cases we are able to rectify the situation and ensure your order reaches you within 48 hours.
I wish to place an order for a large quantity of items, can I get a discount?
For orders of a high quantity we can indeed offer a discount. Please email email@example.com stating the products you want to order, the quantities of each and the location where you require the order to be delivered. We shall then reply with an accurate quote and lead time for delivery.
I won't be home when my order will be delivered. What can I do?
If there will be no one at home for delivery please leave a note on the front door advising the courier to leave the parcel with a neighbour or elsewhere around the property (porch or garden etc).
My order was delivered incorrectly, and/or is damaged. What can I do?
Please contact us stating your name, order number and explaining the situation; in the case of damaged goods we also require images detailing the affected areas. Do not immediately send any items back to us, we must be notified of the situation so we can discuss with you the best course of action. We shall then reply explaining what you need to do and how we shall rectify the problem. If any problems occur we do endeavour to rectify them ASAP.
Some of your stools come in pairs, is the price shown for the pair?
All product prices shown are for 1 item inc vat and delivery. If the product only comes as a pair you must add 2 items into your basket.
What is a Pre-order product?
When we have a new shipment of bar stools on it's way we put some products on our site ready for preorder. On each preorder product you will see a date when they will arrive to us, we will then send the bar stool or table on a free next day delivery service.
When will payment be taken from my account?
Payment is taken as soon as the order has been placed. This applies for all orders, including pre-orders and special-order items from supplier's.