Our Customer Service Team are keen to help with any query or request you may have and they are contactable via email at email@example.com or on 0117 330 2277.
If you are not happy with any part of your bar stool, please email us at firstname.lastname@example.org with images of the problem and our team will do their best to correct any problem that you may have. We give a lifetime warranty to the gas lifts of our bar stools so if a gas lift should fail (which they sometimes do) please do not worry as we can despatch you a new one on a next working day delivery.
We will refund returns postage where faulty items are being returned for a replacement. For heavy or bulky items we may be able to offer a collection service. The postal service to use will be explained when the Returns Number is issued.
Once you have received your Returns Number please send the item to:
Simply Bar Stools - Returns Department
5A-E Babdown Airfield
Simply Bar Stools carefully selects its products and hopes you will be happy with your purchase, however there may be times when you feel you need to return an item to us.
Our return's policy is simple and the "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you've had a change of heart, you can return it direct to us.
- We are unable to refund returns postage where an item is being returned for a refund.
- Once you have assembled your product we can not issue a refund.
- You will be responsible for the item/s until they reach us. For your own protection, we suggest you use a secure despatch method, which requires a signature upon delivery, such as Royal Mail First Class (Recorded Delivery).
- Any goods that we may receive faulty/damaged after being advised they are in a full resalable condition, will be looked into.
- Refunds for items returned to us within the 14 days of receipt of your order shall be processed within 10 working days.
These terms do not affect your statutory rights.
There is no need to worry if you have had a change of heart with your purchase, just simply call our customer service team on 0117 330 2277 within 14 days of receipt for a full refund of goods. The costs of returning goods to us shall be borne by you.
Please note however, that all returned goods must be in a full un-used condition, unless the item(s) are faulty or defective.
Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required within 10 days.
Please be aware that you need to call our customer service before returning any unwanted or faulty items. In the scenario that this is not actioned, we shall not be able to process your return.
Change Of Heart
We appreciate that you may have a change of heart of the purchase you may receive, however, there are a few pointers that we would like to mention before you call us.
Please ensure that the goods are unused and in perfect, re-saleable condition (this does also include the product packaging and instructions etc.) If there are any incomplete items received to us, we will not be able to refund you. You will be held responsible for any other charges provided to you in connection with your order. Please notify us within 14 days from receipt of your order.
Frequently Asked Questions
Q) After receiving the parcel, I opened the parcel briefly and did not notice the damage that I then located after taking them fully out of the box. I know it is after the three working days policy, however, what shall I do now?
A) Unfortunately, our policy requires that any damaged/missing/faulty items MUST be reported within this time in order to receive a replacement/refund.
Q) I have taken the item out from the box and assembled my stools and now I have realised that I measured them incorrectly.
A) As our policy states, goods can only be returned if in the original resalable condition, this means that any used or assembled items are not eligible to be returned to us.
Q) We wish to return an item for a refund, although I have not got the original packaging.
A) Unfortunately, without having the original packaging included with the product, this will affect the return as it makes the item non-returnable. This is due to us being unable to resale the item onto other customers.
Q) I purchased an item from your website, however, it has developed some type of fault. I know you have a 14 day policy. What shall I do?
A) If the item becomes faulty, please check the policy for that particular item e.g. stools have 12 months warranty. If the item is damaged after the 14 day period, unfortunately our customers are liable for the damage and a refund/replacement can not be given.
Q) What if I can't return an item?
A) If for any reason you cannot or are finding it difficult to return an item, for example the item is heavy and bulky, then it is possible for us to arrange a collection from yourself for delivery direct to us. The collection would be made using one of our couriers and can be arranged to take place on any weekday. This service costs (£15 per box) which we charge by refunding you for the value of the item(s) with the collection charge(s) deducted. Please call us 0117 330 2277 if you want to use this service.
"I received the replacement bar stool this morning at 7:45am......and having checked it out I am pleased to confirm all is well. After the disappointment of finding the original stool faulty, I have to comment on the brilliant customer service given since. For a company to arrange collection and replacement in less than a week is exceptional customer care and I would like to genuinely thank you and all your team. My wife is thrilled with her stools and I have earned several brownie points in the process. Best regards, Geoff."
"Many thanks for your message, and getting back to me so quick. I will post the bar stool to you tomorrow. I would just like to say what a fantastic customer service your company provides .will defiantly use again and tell others about you. Many thanks, Nina Merson."
"The stool was delivered and the courier damaged one was collected this morning at about nine. I should just like to say that where as one may expect things to occasionally go wrong, your company’s response has been faultless... excellent communications, a pleasant and helpful response and amazingly quick service. I should have no hesitation in recommending your company on both price and service. Thank you. Kind regards, Jeremy Cowley."
"The parcel has been collected, and the Zenith bar stool has been received. I would like to thank you for your help in this matter, and also to say that your after sales support is brilliant. Thanking you again, Julie Powis"