Our Customer Service team is here to help with any query or request you may have. You can contact us by:
- Email: support@simplybarstools.co.uk
- Telephone: 0117 330 2277
If you are unhappy with any part of your bar stool, please email us at support@simplybarstools.co.uk with images of the issue. Our team will do their best to resolve the problem.
We provide a lifetime warranty on the gas lifts of our bar stools. If a gas lift fails (which can occasionally happen), please don’t worry — we can dispatch a replacement on a next working day delivery.
Returns Policy
We will refund return postage where faulty items are being returned for a replacement.
For heavy or bulky items, we may be able to offer a collection service. The appropriate postal method will be advised when your Returns Number is issued.
Once you have received your Returns Number, please send the item to:
Simply Bar Stools – Returns Department
5A–E Babdown Airfield
Gloucestershire
GL8 8YL
Simply Bar Stools carefully selects its products and hopes you will be happy with your purchase. However, there may be times when you wish to return an item.
Our returns policy is simple. Our “no quibbles” guarantee means that if you are unhappy with your purchase — for example if the item is faulty, defective, or you have changed your mind — you may return it directly to us, subject to the conditions below.
Please Note
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We are unable to refund return postage where an item is being returned for a refund (change of mind).
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Goods must be returned in their original, resaleable condition. We may refuse a return if there are noticeable signs of use or damage.
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You are responsible for the item(s) until they reach us. For your protection, we recommend using a secure delivery method that requires a signature, such as Royal Mail Recorded Delivery.
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Any goods received damaged after being declared as fully resaleable will be investigated.
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Refunds for items returned within 14 days of receipt will be processed within 10 working days.
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These terms do not affect your statutory rights.
Unwanted Item/s
If you change your mind about your purchase, please call our Customer Service team on 0117 330 2277 within 14 days of receipt to arrange a return and a full refund of the goods.
You may return the goods using your own courier, or we can arrange a collection at a cost of £15 per box, which you would be responsible for.
All returned goods must be unused and in fully resaleable condition, unless they are faulty or defective.
Once we receive the goods, we will issue a full refund of the amount paid or provide an exchange/credit as required within 10 days.
Important: You must contact Customer Service before returning any unwanted or faulty items. Returns sent without prior contact and a Returns Number cannot be processed.
Change Of Heart
If you have had a change of heart about your purchase, please ensure:
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Goods are unused and in perfect resaleable condition
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All packaging, instructions and components are included
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You notify us within 14 days of receiving your order
If items are incomplete or not in resaleable condition, we will be unable to issue a refund. You remain responsible for any associated charges relating to your order.
Frequently Asked Questions
Q) I didn’t notice damage until I fully unpacked the item, and it’s now more than 14 days since delivery. What should I do?
A) Unfortunately, any damaged, missing or faulty items must be reported within 14 days of delivery in order to qualify for a replacement or refund.
Q) I assembled my stools and then realised I measured incorrectly. Can I return them?
A) No. Items must be in their original resaleable condition. Assembled or used items are not eligible for return.
Q) I want to return an item but no longer have the original packaging.
A) Without the original packaging, the item is considered non-resaleable and therefore non-returnable.
Q) My item has developed a fault after purchase. What should I do?
A) Please check the warranty for your specific product (for example, stools include a 12-month warranty). If damage occurs after 14 days and is not covered by warranty, we are unable to offer a refund or replacement.
Q) What if I can’t return an item myself?
A) If you are unable to return an item (for example, because it is heavy or bulky), we can arrange a courier collection on a weekday. This costs £15 per box. The collection charge will be deducted from your refund. Please call 0117 330 2277 to arrange this service.