You can check the progress of your order at any time using our order tracking service.
Once your order has been dispatched, if you have ordered an Austen & Co. product, we'll send you an email containing your parcel tracking number and details of the courier handling your delivery.
If your order is not an Austen & Co. product, please contact our Customer Service team who will be happy to provide updates on your delivery.
When Will My Tracking Information Be Available?
After your order has been dispatched, your tracking number will be emailed to you automatically.
Please note that tracking updates may not appear immediately. It can take up to 24 hours after dispatch for the courier to activate and update the tracking information.
If your tracking link isn't showing any movement straight away, there's no need to worry—this is completely normal while the parcel is being processed by the courier.
How to Track Your Delivery
To view the latest status of your delivery, simply use the tracking link provided in your dispatch email or enter your tracking number on the courier's website.
Tracking updates typically include:
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Parcel collection
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Transit updates
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Estimated delivery date
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Out for delivery notifications
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Delivery confirmation
Haven't Received Your Tracking Email?
If you haven't received your dispatch email, please:
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Check your junk or spam folder.
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Confirm you're checking the email address used when placing your order.
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Allow time for your order to be dispatched.
You'll only receive a tracking number once your order has left our warehouse. If your order is not an Austen & Co. product, this may not be shipped directly from our warehouse - contact us and our team will be happy to provide regular updates on your delivery.
Tracking Hasn't Updated
It's normal for tracking information to take up to 24 hours to become active after dispatch.
If your tracking has still not updated after several days, please contact our customer support team. We'll investigate with the courier and provide you with an update on your shipment.
Need Assistance?
If you have any questions about your order, please get in touch with our customer support team.
To help us assist you as quickly as possible, please include:
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Your order number
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Your name
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The email address used to place the order
We'll be happy to investigate and keep you informed of your order's progress.
Contact Us
Austen Group Limited T/A Simply Bar Stools
Registered in England 13894109
Address
Unit 5 Babdown Industrial Estate
Babdown
Tetbury
Gloucestershire
GL8 8YL
Phone: 01173 302 276
Email: sales@simplybarstools.co.uk